Effective Date: 21/09/2026
At FUARFU™, we want your shopping experience to be simple, transparent and comfortable. This Refund & Cancellation Policy explains when an order can be cancelled and how refunds are processed.
By placing an order through fuarfu.com, you agree to the terms outlined below.
You may request cancellation of an order before it has been processed or dispatched.
To request a cancellation, contact FUARFU™ as soon as possible with:
Once an order has entered processing, been packed or handed over to the delivery partner, cancellation may no longer be possible.
Orders that have already been dispatched generally cannot be cancelled through our system.
If you no longer wish to receive a dispatched order, please contact us. Any return or refund will be handled according to the applicable Returns & Exchange Policy.
Customised and personalised products may be prepared specifically according to your requirements.
Once production or customisation has started, such orders may not be eligible for cancellation or refund, except where required by applicable law or where FUARFU™ confirms otherwise.
Customers are encouraged to carefully review all customisation details before confirming their order.
FUARFU™ may cancel an order in certain circumstances, including:
If FUARFU™ cancels an order after payment has been successfully received, an applicable refund will be initiated through the relevant payment method.
Refunds may be available for eligible cancelled orders, approved returns, damaged products or other circumstances covered by our policies.
The refund amount may depend on:
Where a refund is approved, FUARFU™ will initiate the refund to the original payment method where reasonably possible.
Once a refund has been approved, FUARFU™ will initiate the applicable refund within a reasonable processing period.
After the refund is initiated, the time taken for the amount to appear in your account may depend on your:
Any applicable processing time communicated by the payment provider will also apply.
Shipping charges, if applicable, may not always be refundable.
Where an order is cancelled before dispatch due to customer request, any applicable refund of shipping charges will be determined based on the circumstances of the cancellation.
Where a product is received damaged, defective or incorrect, FUARFU™ will review the issue and determine the appropriate resolution in accordance with applicable law and our return policy.
If you receive a product that is:
please contact FUARFU™ as soon as possible after delivery.
We may request:
This information helps us investigate the matter and determine the appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, exchange, refund or another appropriate remedy.
For products eligible for return, the product must generally be:
Products that do not meet the applicable return conditions may not qualify for a refund.
Please refer to the Returns & Exchange Policy for product-specific eligibility requirements.
Certain products may not be eligible for cancellation, return or refund due to their nature.
These may include:
This does not limit any rights or remedies that cannot legally be excluded under applicable law.
Products purchased during a sale or promotional campaign may be subject to additional cancellation, return or refund conditions.
Any special conditions will be communicated on the relevant product page, promotional material or at checkout.
Promotional discounts may not be refundable as a separate monetary amount.
If your payment fails but your bank account or payment method appears to have been charged, please contact us with the relevant transaction details.
If the payment was successfully received by FUARFU™ but the order was not created or cannot be fulfilled, we will investigate the transaction and initiate an applicable refund.
Where a refund is approved for a Cash on Delivery order, FUARFU™ may request valid bank account or other payment details necessary to process the refund.
Customers should provide such information only through official FUARFU™ communication channels.
Please contact us through our official customer support channel with:
Subject: Cancellation / Refund Request
Include:
Our team will review the request and communicate the next steps.
FUARFU™ will never ask customers to share:
Do not share these details with anyone claiming to process your refund.
Refunds should only be processed through authorised FUARFU™ channels and applicable payment providers.
FUARFU™ may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices or applicable legal requirements.
The updated version will be published on this page with a revised Effective Date.
For cancellation, refund or order-related queries:
FUARFU™
Website: fuarfu.com
Address: Near Jagaddal Charaktala Kishore Sanga club, Dakshin Jagaddal, Sonarpur, South 24 Parganas, Kolkata – 700 151
Phone: +91 9007956835
Address: hello@fuarfu.com
This is general website-ready policy copy. Before publishing, replace the placeholders and make sure the cancellation window, return period, non-returnable products, shipping deductions and refund timelines match FUARFU™’s actual business practices and applicable Indian consumer law.
